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Refund Policy
Last updated 2026-10-06 · English is the governing text.
退款政策（摘要）
- 首次付款后 30 天内，可以无理由申请全额退款。
- 之后的续费不按比例退款，但可以随时取消，用到当前计费周期结束。
- 退款由 Paddle（记录商户）处理，退回原付款方式。
- 澳大利亚消费者法等法律赋予你的权利不受影响。
1. 30-day refund on your first payment
If Plomb is not right for your shop, ask for a refund within 30 days of your first payment for a subscription and we will refund that payment in full. No questions asked.
2. Renewals and cancellations
You can cancel at any time from Settings → Billing; you keep your plan until the end of the period already paid. Renewal payments and yearly plans after the first 30 days are not refunded pro rata, except where the law requires it or where we could not provide the Service.
If you switch plans, Paddle credits or charges the difference for the rest of the current period automatically.
3. How refunds are made
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Email support@plomb.app or reply to your Paddle receipt; refunds are issued by Paddle to the original payment method, usually within 5–10 business days.
4. Your rights under the law
Nothing in this policy limits rights you have under the Australian Consumer Law or other consumer protection law that cannot be excluded, including remedies for a major failure of the Service.